ORDER POLICY
new order
Upon placing an order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email with your tracking number and carrier details for convenient shipment monitoring. For the shipment of your parcels we work with POSTNL, DHL & DPD.
Orders cannot be edited once placed. To amend the shipping address or cancel an order, please contact us immediately. Changes or cancellations are not possible after dispatch.
Email: info@adorn.nl
Order discreapancy
In the unfortunate event that items are lost, stolen, or missing from an order, the following company policy applies:
REPORTING PROCEDURE
Customers must report any lost, stolen, or missing items from their order within 1 business day of delivery date. Reports must be submitted via email.
Email - info@adorn.nl
INVESTIGATION PROCESS
Upon receiving a report, our team will initiate an investigation to locate the missing items. This investigation may include contacting shipping carriers and conducting internal audits.
RESOLUTION OPTIONS
Depending on the outcome of the investigation, the following resolution options may be offered to the customer:
Replacement: We may offer to replace the lost, stolen, or missing items with identical or similar products, subject to availability.
Store Credit: Equivalent to the value of the item for future purchases.
LIMITATIONS AND EXCLUSIONS
We reserve the right to deny replacement, or store credit if there is evidence of fraudulent activity or misuse of our services.
Items marked as delivered by the shipping carrier's tracking information will be considered as such, unless proven otherwise through our investigation process.
Certain items may be excluded from coverage under this policy, such as those deemed to be of high value or limited availability.
CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate shipping information at the time of order placement.
It is the customer's responsibility to ensure someone is available to receive the package upon delivery or able to collect order from local post office or rearrange delivery with courier.
COMMUNICATION
We are committed to maintaining open communication with customers throughout the resolution process, providing regular updates on the status of their report and any actions taken.
POLICY REVIEW
This policy will be reviewed periodically to ensure its effectiveness and relevance to our operations. Any updates or changes will be communicated to customers in a timely manner.
By adhering to this policy, we aim to uphold our commitment to customer satisfaction and provide fair and efficient resolution in the event of lost, stolen, or missing items from orders.
Adorn Jewellery reserves the right to amend or modify this policy at any time without prior notice.